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Federal Reserve
Bank of Boston Business Resumption Plans
The Boston Reserve Bank subscribes to multiple energy
and communications vendors to minimize chances of a
communications or other disruption in the event of an
outage. We maintain a state-of-the-art security system
and continuously monitor and improve our facilities
to prevent disruption to the building and our critical
operations. In the event that our building did have
to be evacuated, all of our critical business functions
would be moved to a District relocation facility or
remote processing locations.
Designated staff regularly visit our relocation facility
for test drills to evaluate our business resumption
plans and to maintain familiarity with our business
continuity procedures.
The Boston Reserve Bank has comprehensive procedures
in place to assist in resuming critical business functions
in the event of a disruption. We exercise these procedures
on a regular basis to prepare our systems, staff and
customers for recovery from all types of disruption
situations. Our goal is to recover our systems and continue
critical function processing the same day.
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The Boston Reserve Bank and the Federal Reserve System
are committed to providing you and your customers with
quality payment and other business services that are
reliable and secure. Nonetheless, our services could
be disrupted for a number of reasons, such as fire or
water damage, or another event that prevents access
to one of our buildings. We strongly encourage you to
develop and refine your own business continuity plans
that will facilitate the timely resumption of those
business functions critical to your institution and
your customers.
Local Information Sources
During an emergency or Federal Reserve business
disruption, we will provide information to our customers
and other stakeholders via the following means.
- Emergency Information Line (800-DFI-INFO)
Recorded message line that will be updated periodically
in the event of a disruption.
- www.bos.frb.org
The Boston Reserve Bank's public web site will be
updated periodically during an emergency.
- FedBoston.News
Customers are encouraged to subscribe to this email
broadcast service. If you already receive our regular
service announcements and publications via email,
you have the added benefit of another means of communication
for receiving critical information quickly and directly
in case of emergency.
- FedLine Broadcast Message and FedPhone Message
Subscribers to these services will receive messages
via these facilities.
Local Contact Information
During an emergency, you should first attempt to
contact us via your regular contact names and numbers.
If you are unable to reach those contacts, please
call our Emergency Information Line (800-DFI-INFO) to
determine whether it has been updated with any information
pertaining to a disruption, and if so, follow the instructions
contained in that message.
If no emergency information is available, you can
contact our Business Development and Customer
Services unit at 800-447-7205. The relocation facility
number for Customer Services is 617-928-6500.
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Local Cash
Services - Business Continuity Information
In the Event of
A Business Disruption at the Federal Reserve
Federal Reserve Cash Services maintains comprehensive
business continuity plans that will be activated in
the event of a business disruption. The Federal Reserve
Bank of Boston's business continuity plans are aligned
with those of other Federal Reserve Districts to support
continuity of service. Please visit our National
Cash Services business continuity page at http://www.frbservices.org/businesscontinuity/index.html for
more information.
If the normal provision of cash services is impaired,
the First District will notify its customers via: FedLine
broadcast message, FedPhone message, the District's
Emergency Information Line message and email messages
to customers that have provided Cash contact email addresses.
Accessing
Federal Reserve Cash Services
If your normal currency and coin ordering channels (e.g.,
FedLine for the Web or FedPhone) are unavailable, you
can also place orders by contacting your local Federal
Reserve office via telephone. Please see contact numbers
provided below.
If the Boston Reserve Bank becomes inaccessible for
an extended period of time, your financial institution
may be directed to place orders with other Federal Reserve
offices. You may also be informed about restrictions
on currency and coin orders and deposits, and may be
directed to alternative pick-up and delivery points.
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FRB Boston Cash Services Contact Numbers
If your normal currency and coin ordering channels
are unavailable, please use the following contact
numbers to place your orders:
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| Customer Service: |
617-973-3816 or 617-973-3706 |
| Currency and Coin Order Inquiries: |
617-973-3816 |
| Fax orders -
Currency and Coin: |
617-973-3825 |
| FedPhone Cash
Ordering System: |
877-888-2517 |
| After-hours emergency
Bank Number: |
617-973-3602 |
| Emergency Information
Line: |
800-334-4636 (800
DFI INFO) |
| District Relocation Facility: |
617-928-6470 |
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Local Check
Services- Business Continuity Information
In The Event of
A Business Disruption at the Federal Reserve
During a business disruption, Federal Reserve staff
will work to ensure the highest possible level of
service for our customers. Successful operations will
require preparation, coordination and cooperation
between your institution and Federal Reserve staff.
Answers to your critical questions about local Federal
Reserve Check Services continuity procedures are provided
below. National
check continuity information is available at www.frbservices.org/businesscontinuity/check_services.html.
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How Will the Federal
Reserve Contact Us During a Business Disruption?
The First District has established an Emergency Information
Line (800-334-4636/800-DFI-INFO) for depository financial
institutions to call to obtain information in the event
of an emergency. The District also will send periodic
updates to FedBoston.News e-mail subscribers and will
use other means of communication, such as FedLine broadcast
messages, to share information and provide updates to
customers during an emergency. In addition, information
will be made available and updated periodically on the
web at www.bos.frb.org.
How
Can We Obtain Information on Shipping/Drop Points for
Deposits During a Business Disruption?
The First District operates its check processing
facility out of Windsor Locks, Connecticut. In the
event of a prolonged disruption to services at this
site, the First District will rely on the Federal Reserve's
National Check Processing contingency plans. Information
about changes in transportation routes, drop-off locations
and pick-up schedules will be communicated via our
Emergency Information Line, through our FedBoston News,
national e-mail and FedLine broadcast facilities, and
online at www.bos.frb.org.
Check Services
Contact Telephone Numbers
The First District's regular direct and toll-free numbers
below are typically the first point of contact for depository
financial institutions.
| Check Services - Windsor Locks: |
800-541-3506 / 860-627-1500 |
| First District Customer Service: |
800-447-7205 (general information) |
| Main Bank Switchboard: |
800-248-0168 / 617-973-3000 |
|
District Relocation
Facility:
Check
Customer Services
General Customer
Services |
617-928-6485
617-928-6500
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If you are unable to reach your regular Reserve Bank
contacts or the District relocation facility, please
call the First District's Emergency Information Line
1-800-334-4636 (1-800-DFI-INFO) for disaster and relocation
information. The Emergency Information Line will be
updated periodically in the event of an emergency.
What Else Do
We Need to Know About Local Federal Reserve Continuity
Procedures for Check Services?
If the disruption requires us to process work in accordance
with the Federal Reserve System's National Check Processing
plans, we may not be able to process your
physical checks or provide electronic check files according
to normal schedules. To accommodate the combined-office
processing, we may need to change processing cut-off
and delivery times.
Information about the status of our check processing
or changes in delivery schedules will be posted to the
sources shown above as soon as it becomes available.
You may also call your regular Check Customer Service
contact for information about the availability of your
items.
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